Refund Policy
Understanding our policy on purchases, memberships, and services.
This No Refund Policy explains how refunds and rollovers work for sandbag purchases, memberships, storage, and delivery services from The Sandbag Club. This policy applies to all customers, including members and non‑members.
Final Sale Terms
All sandbag purchases are final. No refunds will be issued for:
- Prepaid sandbags
- Membership fees
- Storage fees
- Delivery fees (once scheduled or attempted)
Rollover and Forfeiture
Unused prepaid sandbags may be rolled over into the next 12‑month storage term upon payment of the applicable storage fee. Please note that if storage fees are not paid when due, any unused prepaid sandbags may be forfeited at our discretion.
Exceptions and Limitations
During high‑demand events such as major storms or floods, availability and pickup times may be limited, however, the no‑refund terms remain in effect. If we cancel an order due to our own error, we may, at our sole discretion, offer a credit or reschedule instead of a refund.
For questions about this policy, please contact us through the Contact page on our website.